RATMI ARYANI, D. P. Reliability and Assurance as Key Drivers of Luxury Hotel Guest Satisfaction: A Study from Sofitel Bali Nusa Dua. NHI HOSPITALITY INTERNATIONAL JOURNAL, Indonesia, v. 3, n. 1, p. 40–47, 2025. DOI: 10.34013/nhij.v3i1.2115. Disponível em: https://journal.poltekpar-nhi.ac.id/index.php/nhij/article/view/2115. Acesso em: 20 aug. 2026.