Subakti, Agung Gita, Maria Gracia Maribelle, and Wellyansyah Sanjaya. 2022. “The Effect of Service Quality on Customer Satisfaction in the Front Office Department During COVID-19”. NHI HOSPITALITY INTERNATIONAL JOURNAL 1 (1). Indonesia:28-38. https://doi.org/10.34013/nhij.v1i1.886.