Abstract
Purpose of the study: This study examines how the four CHSE dimensions which are cleanliness, health, safety, and environmental sustainability are implemented in operational practice at Tumpeng Menoreh Resto, a restaurant within Ngargoretno Tourism Village. It further identifies the constraints shaping that implementation and assesses what the resulting pattern means for visitor confidence and operational risk in village-based food service.
Design/methodology: A qualitative descriptive design within an interpretive paradigm was employed. Data were generated through in-depth interviews with restaurant management, staff, and village tourism actors, non-participant observation against an indicator checklist adapted from the Ministry of Tourism certification instrument, and documentary review. Analysis followed the interactive model of with credibility supported by source triangulation.
Findings: Cleanliness and environmental sustainability are fully implemented, including source-separated waste handled by a dedicated officer. Two shortfalls were identified, first personal protective equipment is provided but not used according to protocol, and a fire extinguisher previously in place is no longer available. Every visitor-facing indicator temperature screening, respiratory etiquette, evacuation signage is fully implemented. The binding constraint is organisational rather than financial.
Research limitations/Implications: Findings derive from a single establishment. They are useful for tourism village management, culinary tourism operators, certification authorities in Indonesia, and for quality assurance in small tourism enterprises. Village tourism can apply the findings to periodic verification design and support programme targeting.
Novelty/Originality of the study: The study identifies a visibility principle in certification compliance including implementation concentrates where visitors can observe it and decays where they cannot, independently of dimension or cost. This extends CHSE research beyond checklist scoring and shifts attention from one-time compliance to the sustained maintenance of protective measures after emergency conditions recede.
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