Pengaruh Beban Kerja Terhadap Kinerja Pramugraha: Studi Kasus Di Marbella Suites Bandung

Article Sidebar

PDF
Published: Dec 25, 2018
DOI: https://doi.org/10.34013/jk.v2i2.23
Keywords:
Workload, Performance, Pramugraha, Marbela Suites Bandung

Main Article Content

ER Ummi Kalsum

Abstract

This research is associative research with a causal relationship based on the explanation level, that is how this research is explained. Associative research is research in which the aim is to find a relationship or influence between two or more variables that serve to explain, predict and control certain symptoms. While the causal relationship is the cause-effect relationship, where X Influences Y. This research when viewed from the goal is applied research or applied research, which is "research that aims to obtain discoveries related to the application of certain theories" This research is practical by testing theory in the face of real problems in certain situations. The results of this study note that the workload of pramugraha in Marbella Suites Bandung needs to be re-examined so that the workload delegated to pramugraha more optimal. The individual workload of the pramugraha who is still in severe condition indicates an imbalance in the workload. Of the 15 questions based on 10 workload indicators, there are 13 aspects that are still in the weight category, while the other 3 are in enough category. The heaviest dimension according to the pramugraha response is the state of the room followed by productive time, productivity level, and type of work. However, the dimension of productive time has a greater effect on performance compared to other workload dimensions. The dimensions of work, the state of the room, and the level of productivity follow in a row in affecting the performance of pramugraha at Marbella Suites Bandung. Performance pramugraha Marbella Suites Bandung is in the bad category which means that the performance of pramttgraha should be optimized for pramugraha productivity can be better. There are 5 out of 10 indispensable indicators of communication skills, how the work is done, the discipline, the outcomes of work, and how the work is done. The other, five indicators are sufficiently categorized, namely loyalty, reliability, leadership, service to guests, and multicultural governance. The most severe dimensions based on pramugraha responses are objective results followed by behavior and personality. Delivered workloads contribute significantly to the performance of pramugraha at Marbella Suites Bandung. The performance of pramugraha will adjust to the workload carried by the steward. Workload affects performance by 59%. Based on table 4:40 about the correlation between workload with pramugraha performance in Marbella Suites Bandung, the effect of workload load on performance is 0.767 which means that there is a strong influence between two variables positively and significantly. So it can be concluded that the influence of workload on pramugraha performance in Marbella Suites Bandung is 59% and 41% other influenced by other factors outside the workload. This shows a strong correlation between workload and pramugraha performance in Marbella Suites Bandung.

Article Details

Issue
Vol. 2 No. 2 (2018)
Section
Articles

References

Hasibuan, M. S. (2005). Manajemen Sumber Dava Manusia. Jakarta: Bumi Aksara.
Wikipedia. (2016, Februari 7). Workload. Retrieved Maret 3, 2016, from Wikipedia: https://en.m.wikipedia.org/wiki/Worldoad
Subekhi, A., & Jauhar, M. (2012). Pengantar Manajemen Somber Daya Manusia (MSDM).Jakarta: Prestasi Pustaka.
Marwansyah. (2012). Manajemen Sumber Daya Manusia, Edisi Kedua. Bandung: Alfabeta.
Sulastiyono, A. (2008). Manajemen Penyelenggaraan Hotel. Bandung: Alfabeta.
Badriyah, M. (2015). Manajemen Sumber Daya Manusia. Bandung: Pustaka Setia.
Jackson, Schuler, & Werner. (2011). Pengelolaan Sumber Daya Manusia. Jakarta: Salemba Empat.
O'Fallon, M., & Rutherford. D. (2011). Hotel Management and Operations: Fifth Edition. New Jersey: John Wiley & Sons, Inc.
Torang, D. S. (2013). Organisasi & Manajemen (Perilaku, Struktur, Budaya & Perubahan Organisasi). Bandung: Alfabeta.
Menteri Tenaga Kerja dan Transmigrasi RI. (2014, Februari 11). Pedoman Penyusunan Perencanaan Tenaga Kerja Mikro di Perusahaan, Badan Usaha Milik Negara dan
Badan Usaha Milik Daerah. Retrieved Maret 07, 2016, from Perpustakaan Bappenas: perpustakaan.bappenas.go.idllontar/file
Menteri Tcnaga Kerja dan Transmigrasi RI. (2010). Peraturan Menteri Tenaga Kerja dan Transmigrasi Republik Indonesia Nomor Per. 17/7vlen/X/2010. Retrieved Maret 07, 2016. from STIK Jakarta: storage.jak-stik.ac.id./ProdukHukum/NakerTrans
Yuniarsih, P., & Dr. Suwatno, M.Si. (2009). Manajemen Sumber Dava Manusia. Bandung: Alfabeta.
Casado, M. A. (2000). Housekeeping Management. New York: John Wiley & Sons, Inc.
Leo, S. (2013). Kiat Jitu Menulis Skripsi, Tesis, dan Disertasi. Jakarta: Erlangga.
Widjaya, M., & Artyasa, U. (2005). Housekeeping Operation, Tata Graha Perhotelan. Bandung: Humaniora.
Rumekso, SE. (2001). Housekeeping Hotel. Yogyakarta: ANDI.
Sugiyono. (2010). Metode Penelitian Administrasi Dilengkapi dengan Metode R&D. Bandung: Alfabeta.
Sugiyono. (2009). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta.
Santoso, S., & Tjiptono, F. (2001). Riset Pemasaran: Konseo dan Aplikasi dengan SPSS. Jakarta: Elex Media Komputindo.
Pasolong, M.Si., D. (2012). Metode Penelitian Administrasi Publik. Bandung: Alfabeta.
Sugiyono. (2015). Statistik Nonparametris Untuk Penelitian. Bandung: Alfabeta.
Sutarto. (2006). Dasar-Dasar Organisasi. Yogyakarta: Gadjah Mada University Press.
Hayes, D., & Ninemeier, J. (2009). Human Resources Management in Hospitality Industry.New Jersey: John Wiley & Sons, Inc.
Musfiqon, H. M. (2012). Panduan LengkapMetodelogi Penelitian Pendidikan. Jakarta: Prestasi Pustaka.
Satori, D., & Komariah, A. (2012). Metodologi Penelitian Kualitatif Bandung: Alfabeta.
Ismael, A. (2002). Front Office Operations and Management . New York: Thomson Learning, Inc.
Andrews, S. (2008). Human Resource Management: A Textbook for the Hospitality Industry. New Delhi: Tata McGraw-Hill Publishing Company.
Andrews, S. (2008). Textbook of Front Office Management & Operations. New Delhi: Tata McGraw-Hill Publishing Company.
Barnes, D. (2008). Operations Management: An International Perspective. London: Thomson Learning, Inc.
Andrews, S. (2009). Hotel Housekeepng: A Training Manual. New Delhi: Tata McGraw-Hill Publishing Company.
Talwar, P. (2006). Hotel and Hospitality Management: Housekeeping. New Delhi: Isha Books. Hasibuan, M. S. (1996). Manajemen Dasar, Pengertian dan Masalah. Jakarta: PT Gunung Agung.
Mathis, R. L., & Jackson, J. (2001). Manajemen Sumber Daya Manusia. Jakarta: Penerbit Salemba.
Mangkunegara, A. p. (2006). Evaluasi Kinerja SDM Bandung: PT Refika Aditama.
Jones, T. J. (2005). Professional Management of Housekeeping Operations. New Jersey: John Wiley & Sons, Inc.
Chan, B., & MacKenzie, M. (2013). Introduction to Hospitality. Hong Kong: Education Bureau. Purwanto. (2011). Statistika Untuk Penelitian. Yogyakarta: Pustaka Pelajar.
Riduwan. (2005). Metode & Teknik Menvusun Tesis. Bandung: Alfabeta.
Susetyo, B. (2010). Statistik untukAnalisis Data Penelitian. Bandung: PT. Refika Aditama. Tarwaka. (2014). Ergonomi Industri: Dasar-Dasar Pengetahuan Ergonomi dan Aplikasi di Tempat Kerja Revisi Edisi II. Surakarta: Harapan Press.